Shipping policy
DELIVERY
VAPSULA™ guarantees that the Products have been subject to all the care necessary to ensure their conformity with the description appearing on the Site on the date of the Order.
VAPSULA™ delivers only in France (Corsica included), Åland Islands, Andorra, Austria, Belgium, Croatia, Czechia, Denmark, Faroe Islands, Finland, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Spain, Sweden, Switzerland, United Kingdom.
1.1 DELIVERY METHODS
Parcels are delivered by La Poste, Chronopost or Colissimo (depending on the Customer's choice) to the Customer's home or to any other address of their choice (to be specified in the delivery form).
In France (Corsica included), Åland Islands, Andorra, Austria, Belgium, Croatia, Czechia, Denmark, Faroe Islands, Finland, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Spain, Sweden, Switzerland, United Kingdom.
During a home delivery of more than 150 euros including tax by post, if the Customer is absent, a notice is left in his mailbox. The package will be kept at the post office closest to the delivery address for 15 days.
1.2 DELIVERY TIMES
VAPSULA™ undertakes to make every effort to deliver the Products ordered within the deadlines indicated when choosing the delivery. It is specified that Orders placed on the Site on Friday afternoon, Saturday or Sunday will only be processed the following Monday. In addition, Orders placed on the Site on a public holiday (French) will also only be processed on the following working day.
If the delivery deadline is exceeded by more than 48 hours (having taken into account the management and preparation time), except in the case mentioned above or force majeure, the Customer may:
- Either: notify the delay by email to the following address vapsula@gmail.com. In this case, VAPSULA™ will contact the postal services in order to carry out an investigation which will not exceed 30 days. At the end of the investigation, if the parcel has not been located, the Customer may choose between a return of the said Order or a refund of the amount of his Order.
- Either cancel his Order and request a refund, by sending an email to support@vapsula.com.
1.3 DELIVERY COSTS
The delivery costs are those indicated during the validation of the Order basket.
1.4 DELIVERY CONDITIONS
The Order is delivered to the delivery address that the Customer has chosen. The information stated and recorded during the Order is binding. In the event of an error in the wording of the recipient's contact details, the company VAPSULA™ cannot be held responsible for the impossibility in which it could deliver the Product(s) following this error. In addition, in this case, VAPSULA™ will not be able to make a second delivery. In addition, the price of the Order may be refunded to the Customer, after receipt of the return package at the VAPSULA™ warehouse.
The Products travel at the risk and peril of VAPSULA™. The risks are transferred to the Customer only at the time of delivery of the Products to the address indicated by the latter.
VAPSULA™ guarantees that the Products are in perfect condition when handed over to the carrier. In the event that the Products are damaged, the Customer's reservations must be made in writing to the carrier upon delivery, or at the latest 4 hours after this delivery. A copy of these reservations must be sent to VAPSULA™ by e-mail to the address support@vapsula.com.
If the above procedure has been followed, and if it is thus proven that the reservations are due to the fact that the package and the Products are damaged, VAPSULA™, at its option, will establish a credit note, reimburse the Customer for the price paid or good will make a new delivery of similar Products.
No return of Products not previously validated by VAPSULA™ will be accepted.